questions and answers

We hope these answers to frequently asked questions will help you.

If you still have questions, are unsure or need help, please do not hesitate to contact us personally.

You can find our contact form on this page: Contact

Shipping and other questions

We currently only ship to Germany and Austria. Gladly:
"We can ship to many other countries upon request. Just contact us."

Shipping costs (including VAT)

Deliveries to Germany with UPS or DHL
We calculate the shipping costs based on the order value (gross value of goods):
Goods value up to €70.00 = €7.95 (UPS) / €7.95 (DHL)
For orders over 70.00 € we offer free shipping.

Deliveries to Austria:
We calculate the shipping costs based on the order value (gross value of goods):
Goods value up to 149.99 € = 15.00 € (UPS)
For goods valued at 150.00 € or more, shipping is free.

Usually within a week, sometimes faster.

We currently only work with DPD, UPS or DHL. You will be asked to select a delivery method during the ordering process.

After your shipment has left our warehouse and has been scanned by the carrier, you will receive an automatic e-mail overnight with tracking information.

We always want to make sure our customers love our products, but if you need to return an order we're happy to help. Just send us an email and we will guide you through the process.

Accepted payment options

* Payment with credit card
* Payment via PayPal
* Payment via PayPal Express
* Payment by direct bank transfer (via Klarna)
* Payment via Google Pay
* Payment via Apple Pay
* ShopifyPay

When you shop online at Maître Philippe & Filles you do not necessarily have to create an account, you can also order as a guest.

A customer account at Maître Philippe & Filles offers you various advantages. Here are some of the advantages that a customer account at Maître Philippe & Filles can offer:

1. **Faster Checkout Process:** If you already have an account, you can save your shipping address and payment information, speeding up the checkout process on future purchases.
2. **Order history:** You can view your previous orders and the status of current orders.

3. **Product Notifications:** Customers can receive notifications about product restocks, sales or special promotions.

4. **Easier Returns:** Having an account can often simplify the returns process for both the customer and the merchant, as order history is easily accessible.
5. **Security:** A customer account with Maître Philippe & Filles offers additional security features such as two-factor authentication.

Maître Philippe & Filles offers customers the opportunity to send orders as gifts. These include:

* Adding a personal message or card.
* Sending without an invoice in the package so that the recipient does not see the price.
* The option to purchase gift vouchers that the recipient can redeem in the shop.
Furthermore, Maître Philippe & Filles allows you to add a separate delivery address at checkout, meaning gifts can be sent directly to the recipient even if the billing address is different. This process includes:

1. Select the products and proceed to checkout.
2. Enter the billing address (linked to the payment method).
3. Ability to add another delivery address.
It is important to provide the correct delivery address and to inform the recipient in advance about an upcoming delivery.