You ask and we answer

If a shipment cannot be delivered because the address is incomplete or the mailbox and building are not labeled, the customer bears the costs of return shipping and redelivery. This applies in all cases where neither we nor the carrier is at fault. For return and redelivery shipping, we charge a flat rate of €10 per parcel within Germany and €25 within the EU.

We usually ship within 3–5 business days. We are a small team and pack every order with care — that sometimes takes a little time. You will receive an email with a tracking link as soon as your package is on its way.

Our items are shipped by default to Germany, Austria, and Denmark. Customers from other EU member states (e.g., Switzerland) can place orders provided they provide a delivery address within our specified delivery area or arrange for pickup/forwarding themselves through their own service provider.

Shipping costs (including statutory VAT)

Deliveries to Germany via UPS or DHL
We calculate the shipping costs based on the order value (gross merchandise value):
Merchandise value up to €80.00 = €9.95 with DHL and €8.95 with UPS
For an order value of €80.00 or more (after all discounts have been deducted), we offer free shipping.

Deliveries to Austria:
We calculate the shipping costs based on the order value (gross merchandise value):
Merchandise value up to €179.99 = €15.00 (UPS)
For a merchandise value of €180.00 or more (after all discounts have been deducted), we offer free shipping.

For orders with a total weight of more than 10 kg, we reserve the right to ship exclusively via UPS. This measure is intended to ensure a reliable and efficient shipping process for heavier shipments.

We ask for your understanding regarding this policy, which enables us to ensure smooth shipping even for larger order quantities.

Once your shipment has left our warehouse and been scanned by the carrier, you will receive an automated email overnight with tracking information.

Accepted payment methods

* Payment by credit card
* Payment via PayPal Express
* Payment via Google Pay
* Payment via Apple Pay

Maître Philippe & Filles offers customers the option to send orders as gifts. This includes:

* Adding a personal message or card.
* Shipping without an invoice in the package, so the recipient does not see the price.
* The option to purchase gift cards that the recipient can redeem in the shop.
Furthermore, Maître Philippe & Filles allows the addition of a separate shipping address at checkout, which means that gifts can be sent directly to the recipient, even if the billing address is different. This process includes:

1. Selecting the products and proceeding to checkout.
2. Entering the billing address (associated with the payment method).
3. The option to add a different shipping address.
It is important to enter the shipping address correctly and inform the recipient in advance about an upcoming delivery.

When shopping online at Maître Philippe & Filles, you do not necessarily need to create an account; you can also order as a guest.

A customer account at Maître Philippe & Filles offers you several benefits. Here are some of the benefits that a customer account at Maître Philippe & Filles can offer:

1.Faster checkout process: If you already have an account, you can save your shipping address and payment information, which speeds up the checkout process for future purchases.

2.Order history: You can view your previous orders and the status of current orders.

3.Product notifications: Customers can receive notifications about restocked products, sales, or special promotions.

4.Easier returns: An account can often simplify the return process for both the customer and the retailer, as the order history is easily accessible.

5.Security: A customer account at Maître Philippe & Filles offers additional security features such as two-factor authentication.

Our canned sardines and delicacies are shelf-stable and do not require refrigeration during shipping. Cheese and other fresh products are handled separately—please check the respective product page.

Vintage sardines are aged like wine—the longer they age, the rounder and more aromatic they become. The fat matures, the texture becomes finer, and the flavor deeper. Many of our customers buy the current vintage every year and simply store it in the cellar.

Yes, we’d be happy to. Just leave a personal note or an alternative delivery address in the comment fields at checkout. We’ll be glad to include a greeting card with your order.

If something is wrong, let us know immediately. Write to us at [your email] — we’ll find a solution. For hygiene reasons, we generally cannot accept returns of food, but we will of course replace the goods in the event of transport damage or errors.