frequently asked Questions

We hope these answers to frequently asked questions can help you. If you still have any questions, are unsure or need help, please do not hesitate to contact us personally. You can find our contact form on this page: Contact

Where do you ship to?

We currently only ship to Germany and Austria

How much are the shipping costs?

Shipping costs (including VAT)

Deliveries to Germany with UPS or DHL
We calculate the shipping costs based on the order value (gross value of goods):
Goods value up to €70.00 = €7.95 (UPS) / €7.95 (DHL)
From an order value of €70.00 we deliver free of charge.

Deliveries to Austria:
We calculate the shipping costs based on the order value (gross value of goods):
Goods value up to €149.99 = €15.00 (UPS)
We deliver free shipping for orders over €150.00.

How quickly do you deliver?

Usually within a week

Which shipping service provider do you ship with?

We currently only work with UPS or DHL. You will be asked to select a delivery method during the ordering process.

How can I track my order?

After your shipment has left our warehouse and been scanned by the carrier, you will receive an automatic email overnight with tracking information.

Can I return products?

We always want to make sure our customers love our products, but if you need to return an order, we're happy to help. Simply send us an email and we will walk you through the process.

How can I pay?

Accepted payment options

* Payment with credit card
* Payment via PayPal
* Payment via PayPal Express
* Payment via instant transfer (via Klarna)
* Payment via Google Pay
* Payment via Apple Pay
* Shopify Pay

Do I have to set up a customer account or can I order as a guest?

If you shop online at Maître Philippe & Filles you don't necessarily have to create an account; you can also order as a guest.

A customer account with Maître Philippe & Filles offers you various advantages. Here are some of the benefits that a customer account with Maître Philippe & Filles can offer:

1. **Faster Checkout Process:** If you already have an account, you can save your shipping address and payment information, which will speed up the checkout process for future purchases.

2. **Order History:** You can view your previous orders and the status of current orders.

3. **Product Notifications:** Customers can receive notifications about back-in-stock products, sales or promotions.

4. **Easier Returns:** With an account, the returns process can often be simplified for the customer and the merchant as order history is easily accessible.

5. **Security:** A customer account with Maître Philippe & Filles offers additional security features such as two-factor authentication.

Can I have an order sent as a gift?

Maître Philippe & Filles offers customers the opportunity to send orders as gifts. This includes:

* Adding a personal message or card.
* Sending without an invoice in the package so that the recipient does not see the price.
* The option to purchase gift vouchers that the recipient can redeem in the shop.

Furthermore, Maître Philippe & Filles allows you to add a separate shipping address at checkout, meaning gifts can be sent directly to the recipient even if the billing address is different. This process includes:

1. Select products and proceed to checkout.
2. Enter the billing address (linked to the payment method).
3. Ability to add another delivery address.

It is important to enter the delivery address correctly and to inform the recipient in advance of an impending delivery.