Right of withdrawal for the sale of goods

Right of withdrawal for consumers

(A consumer is any natural person who enters into a legal transaction for purposes that cannot predominantly be attributed to their trade or business activity or their professional activity as self-employed.)

Information on the right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day,

• on which you or a third party designated by you, other than the carrier, took possession of the goods, provided that you ordered one or more goods as part of a single order and these are delivered together;
• on which you or a third party designated by you, other than the carrier, took possession of the last goods, provided that you ordered several goods as part of a single order and these are delivered separately;

To exercise your right of withdrawal, you must inform us:

• Maître Philippe & Filles GmbH
• Emser Str. 42
• 10719 Berlin
• Telephone number: 030 88683610
• Email address: info@maitrephilippe.de

by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the enclosed model withdrawal form for this purpose, although you are not required to do so.

To meet the withdrawal deadline, it is sufficient to send the notice of exercise of the right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from this contract, we must refund you all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a different type of delivery than the cheapest standard delivery offered by us), without undue delay and in any event within 14 days from the day on which we receive notice of your withdrawal from this contract. We will use the same means of payment that you used for the original transaction unless you have expressly agreed otherwise; no fees will be charged to you in connection with this refund.

We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without undue delay and in any event within 14 days from the day on which you notify us of your withdrawal from this contract. You will have met the deadline if you dispatch the goods before the 14-day period expires.

You bear the direct costs of returning the goods.

You will only have to pay for any diminution in value of the goods if this diminution is not due to handling of the goods other than that which is necessary to check their condition, characteristics and functioning.

Exclusions and grounds for expiry of the right of withdrawal

The right of withdrawal does not apply to contracts

• for the supply of goods that are not made to order and for whose manufacture the consumer's individual choice or determination is essential, or which are clearly tailored to the consumer's personal needs;
• for the supply of goods that are liable to deteriorate rapidly or whose expiry date would pass quickly;
• for the supply of alcoholic beverages whose price is agreed at the time the contract is concluded but which can only be delivered at least 30 days after the contract is concluded and whose current value depends on market fluctuations beyond the trader's control;
• for the supply of newspapers, periodicals or illustrated publications, except for subscription contracts.

The right of withdrawal expires early for contracts

• for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene if the seal has been removed after delivery;
• for the supply of goods if, after delivery, they have become inextricably mixed with other goods due to their nature;
• for the supply of sound or video recordings or computer software in sealed packaging if the seal has been removed after delivery.

Return or cancellation via your customer account

To make the process as easy as possible for you, you can conveniently submit return and cancellation requests yourself via your customer account. You can request a return for items that have already been delivered and a cancellation for items that have not yet been dispatched.

How to request a return:

1. Log in to your customer account: Go to your customer account
2. Enter your email address and click "Continue". You will then receive a six-digit confirmation code by email (no password is required).
3. Enter the code in our shop to log in.
4. Select the relevant order and click "Request return".
5. If there are several items, select the products you wish to return.
6. State a reason for the return and add a message for us if necessary.
7. Click "Request return".

As soon as we have reviewed and approved your request, you will receive an email with further instructions. Please note that this function does not restrict the statutory rights described above: you can, of course, still declare your withdrawal informally by email or letter using the contact details provided above.

For any questions about your return, you can reach us at info@maitrephilippe.de or by telephone at 030 88683610.